Refund policy

At Wearfy, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 7-day return and exchange window from the date of delivery. Please read our policy below for complete details.

1. Eligibility for Returns & Exchanges

Items must be returned within 7 calendar days of receiving your order.
Proof of purchase (Order Number) and an unboxing video are mandatory for return requests. The video must clearly show the packing slip, product label, plastic tag-lock in intact condition, and the product from all angles to verify its condition and any potential damage or defects.
Products must be unused, unwashed, and in their original condition, with all tags, labels, plastic tag lock and packaging intact.
Certain items may not be eligible for return or exchange due to hygiene or customisation (e.g., inner wear, personalised products) or clearance sale. These exclusions will be clearly mentioned on the product page.

2. How to Request a Return or Exchange

Email us at contact@wearfy.in with the following details:
- Full Name
- Order Number
- Item(s) you wish to return/exchange
- Reason for return/exchange
- Video of unpacking the product (to verify condition)
Once your request is approved, you will receive return instructions via email.
Please ensure the product is securely packaged to avoid damage in transit.

3. Refunds

After receiving and inspecting your return, we will notify you of the refund status.
Refunds will be processed to you via Wearfy Store Credit/Coupon within 7–10 business days.
Shipping charges (if any) are non-refundable, unless the return is due to a defect or incorrect item sent by us.

4. Exchanges

Exchanges are subject to product availability.
If the requested item is unavailable, you may opt for:
- An alternative product of equal value, or
- A full refund via Wearfy Coupon.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

Contact us at contact@wearfy.in within 7 days of delivery.
Provide order number and an unboxing video for return requests. The video must clearly show the packing slip, product label, plastic tag-lock in intact condition, and the product from all angles to identify damage or defects.
We will arrange for a replacement or a full refund via Wearfy Coupon.

6. Shipping Responsibility

Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
We recommend using a trackable shipping service to ensure your return reaches us safely.